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FIFA CONFEDERATIONS CUP
RUSSIA 2017
a a a
visa-free entry with a FAN ID

Memo

You have the following options to get FAN ID

1. Submit Your application for a FAN ID in advance, via the website (you will need to specify the Ticket Request ID or the Ticket Number) and obtain Your FAN ID in a post office or by mail. The conditions for obtaining a FAN ID by mail are available in the section "Questions on the Postal Delivery".
2. Submit Your application for a FAN ID in advance, via the website (you will need to specify the Ticket Request ID of the Ticket Number). Wait for the approval of Your application. You will receive notifications about the status of Your application in sms and by e-mail. After approval of Your application, you will be able to pick up Your FAN ID in any of the FAN ID Distribution Centers. You will need to produce the original of Your identity document (that of the birth certificate for children under 14 years), the details of which have been specified in your application for FAN ID, and the number of the application (desirable).
3. Submit your application for FAN ID in any of the FAN ID Distribution Centers. To submit your application in a FAN ID Distribution Center, you will need to produce the original of your identity document (that of the birth certificate for children under 14 years), the form with the Ticket Request ID or the Ticket for a match of the FIFA Confederations Cup 2017.

Questions related to FAN ID
What is a FAN ID?
FAN ID is a document that all the spectators of the FIFA Confederations Cup’s 2017 matches must have to get access to stadiums. FAN ID is a small laminated form containing the personal data of its holder.
Is a FAN ID mandatory for everybody?
Yes, the availability of a FAN ID is mandatory for all the spectators of the FIFA Confederations Cup 2017.
Can I buy a ticket using one identity document and apply for a FAN ID with another one?
Yes, You can. It is not important, which document was used to buy a ticket. However, to receive Your FAN ID You will need to provide the same identity document as it was used for filling up an application form for a FAN ID issue.
Can I get a FAN ID before buying a ticket?
No, You can’t. A FAN ID can be ussied only for ticket holders.
Can I obtain my FAN ID after buying a ticket, but without having the ticket on hand?
The ticket is required only at the moment of submitting your application for FAN ID. To pick up Your FAN ID, you will need no ticket on hand. However, your Ticket/Ticket Request ID Number can be required, if an inaccuracy is found in your application for FAN ID.
What is the procedure for issue FAN IDs: one per spectator of the FIFA Confederations Cup 2017 or the 2018 FIFA World Cup™ (for several or all matches) or for each entry ticket?
A FAN ID shall be issued once for all the FIFA Confederations Cup 2017 matches. You will need to obtain another FAN ID for 2018 FIFA World Cup™ matches.
What is the period of FAN ID validity?
A FAN ID for the FIFA Confederations Cup 2017 matches is valid for attending the FIFA Confederations Cup 2017 matches.
How can I receive my FAN ID if the Application has been approved already?
If Your Application has been approved, You may get a FAN ID in any convenient for You way:
  • At FAN ID Distribution centers. Addresses and opening hours of FAN ID Distribution centers are available on the official website in the section "Where to get FAN ID".
  • Prior crossing the State Border of the Russian Federation at the official checkpoints it is possible for foreign citizens and stateless persons to have their FAN IDs delivered by mail. The postage services are to be appropriately executed.
If a person who has submitted an application for FAN ID changes his or her family name after that, does such person need to obtain a new FAN ID?
When submitting an application for FAN ID, it is necessary to specify the details of an identity document, therefore, such person will need to apply for a new FAN ID.
If I have lost/forgotten my FAN ID, can I obtain a duplicate on site?
To obtain a FAN ID duplicate, you will need to produce the same identity documents which details were specified in your application for FAN ID. The lost/forgotten FAN ID will be locked.
If I cannot upload my photo, what should I do?
You can read the requirements for the photo when submitting your application for FAN ID. These requirements are available in the section "Questions and answers" – "Application questions".
Can I get a FAN ID at a FAN ID Distribution center on behalf of the spouse, friend, relative?
A FAN ID may be received by an authorized representative who would provide a copy of the principal’s identity document, a notarized power of attorney and the trustee’s identity document.
Will a FAN ID issued for the FIFA Confederations Cup 2017 be valid for the 2018 FIFA World Cup™ as well, or should I then apply for a new one?
A FAN ID issued for the FIFA Confederations Cup 2017 will not be valid for the 2018 FIFA World Cup™. The holders of tickets to the matches of the 2018 FIFA World Cup™ will need to obtain another FAN ID. More detailed information about obtaining a FAN ID for the 2018 FIFA World Cup™ will be available at the official website after the FIFA Confederations Cup 2017.
FAN ID Questions related to Distribution Centers
Is it planned to open FAN ID Distribution Centers in other locations?
Addresses and opening hours of FAN ID Distribution centers are available on the official website in the section "Where to get FAN ID ".
Actually, the Distribution Centers are open in the cities of Moscow, Saint Petersburg, Kazan, Sochi and Krasnodar.
Which documents are to be presented by a spectator to receive a FAN ID at a FAN ID Distribution center?
The original of an identity document (the originals of birth certificates for children under 14 years), a ticket for a match or a document which entitles You to obtain a ticket for a match are to be presented.
Which documents shall I present to receive a FAN ID at the FAN ID Distribution centers, if I have previously submitted my application at the official website?
The original of an identity document (the originals of birth certificates for children under 14 years), the details of which were specified in the application for a FAN ID, and the application number (desirably).
Rules for the Order in the FAN ID Distribution Center
On the territory of the FAN ID Distribution Center, it is prohibited:
- to be under the influence of alcohol;
- to perform actions, which endanger the own health and security as well as health and security of other people;
- to perform actions, which are aimed to provoke hate and feud as well as violation of dignity of a person or a group of people based on gender, race, nationality, language, origin or attitude towards religion;
- to offence public morality;
- to enter the center with animals or birds, except assistance dogs with muzzle;
On the territory of the FAN ID Distribution Сenter, it is prohibited to carry or use:
- weapons of any kind, also for self-defence, and ammunition, piercing and cutting objects, objects, which may be used as a weapon, explosives, poisonous and strong smelling substances, radioactive materials;
- fire hazardous and pyrotechnical substances and products (except matches and lighters), including distress flares, flares, firecrackers, gas cylinders and chemical materials, which may be used for making pyrotechnical products;
- other substances, articles and products, which use may cause fumigation or inflammation;
- devices and articles, which are not fireworks, for scattering or diffusion of different materials and substances (confetti cannons);
- colouring substances;
- alcoholic beverages of any kind, narcotics and toxic substances or stimulants;
- propagandistic materials of extremist character or containing Nazi signs or symbols or signs or symbols of extremist organisations;
- illicit trade (including trade with tickets or documents in their place), distribution by any means of political, religious and racist materials (including posters, leaflets, brochures) is prohibited.
Visa-free Entry using a FAN ID
Purposes of a FAN ID
FAN IDs are issued to all spectators of the FIFA Confederations Cup 2017 for access to a stadium. FAN ID gives the opportunity to use free transport services on the match days in the host city the sports events. The foreign citizens, who come to the Russian Federation as spectators of the FIFA Confederations Cup 2017 matches, can use their FAN IDs for multiple visa-free entry into and exit from the Russian Federation upon presentation of valid identity documents that are recognized as such by the Russian Federation, during the period that starts ten days before the date of the first match and ends ten days after the date of the last match of the FIFA Confederations Cup 2017.
List of checkpoints
List of checkpoints at the State Border of the Russian Federation, recommended for entry into (exit from) the Russian Federation of football fans arriving in Russia to attend the matches of the FIFA Confederations Cup 2017. Download.
Free transport with a FAN ID
Will there be any free public transport service available during the FIFA Confederations Cup 2017 events? Will there be any free transport service between different cities?
Signing up and timely obtaining a FAN ID lets you:
- benefit from free transport services in additional trains along the routes of sport events. The spectators of sport events are allowed to board the additional trains upon presentation of the following documents: a ticket to the match, an identity document (the same that was used to obtain the right to use free transport services and the FAN ID), and the FAN ID.
- benefit from free transport services during match days in the host city the events, in urban public transport (except for taxi) along the routes of the sports events. Such routes shall be determined by the authorized executive bodies or by local authorities.
You can obtain more detailed information about the free transport services during the FIFA Confederations Cup 2017 events on the website of the 2018 FIFA World Cup Transport Directorate: tickets.transport2018.com
FAN ID for children
Who can submit an application and obtain a FAN ID for children under the age of 14 years?
A legal representative of the child (the father, the mother or a representative appointed by a child protection body) can submit an application for a child under the age of 14 years, sign his or her consent for the processing the child’s personal data, and obtain the FAN ID.This will require the original of the child’s birth certificate, an identity document of the child’s legal representative, a ticket or a document granting the right to obtain a ticket, the certificate of guardianship (if the child’s interests are represented by a guardian). (Art. 64, 123, 148.1 of the Code of Family of the Russian Federation, art. 26 part 1, art. 7 and 8 of the Federal Law dated April 24, 2008 No. 48-FZ "On Guardianship and Custody").
Do children have to obtain FAN ID?
Yes, they do. Children shall obtain their own FAN ID.
Application questions
List of data that are required to submit an application for FAN ID.
To submit an application for FAN ID, the following data are required:
- the spectator’s family name, given name, patronymic name (second name or names);
- the date of birth;
- the sex;
- the details of the identity document (the document’s type, series, number, the issuing
uthority, the issuance date);
- the nationality;
- the Ticket Request ID Number or the Ticket Number for a match of the 2017 FIFA Confederations Cup;
- a photograph;
- the mobile phone number;
- the e-mail address;
- the mail address for FAN ID delivery.
What are the statuses of an application for FAN ID, and what do they mean?
Applications for FAN ID can be assigned the following statuses:
"Approved" – a positive decision was made on your application, and your FAN ID can be obtained.
"Not found" – You need to make sure that You have entered the number of an application for FAN ID, rather than a Ticket Request ID Number or the Ticket Number.
"Under consideration" – the decision on your application is pending.
"Rejected" – a negative decision was made on your application.
"Cancelled" – the application was rejected, because you provided incorrect data.
I have received sms confirmation of the application. What shall I do next?
You have received confirmation (by sms and e-mail) that Your application is under consideration. Please, wait until You get another notification about Your application status. Your application will be considered within 72 hours.
How can I make changes in an incorrectly filled out application form?
You would need to wait for the sms notification on the approval of Your application status and then register again.
How many applications can I file by using the same Ticket Request ID that includes multiple tickets?
You may use a Ticket Request ID several times (depending on the amount of purchased tickets).
What shall I do in case I have forgotten my Application number?
If You have lost the application number, You may check the application status at the official website using the details of Your identity document (in the section "Check Status" -> "Forgotten Application Number?") Please note that the application number is not required to obtain a FAN ID. If Your application has been approved, You are permitted to receive Your FAN ID by presenting Your identity document.
When entering the application number in the section "Check the status", the systems displays the answer "Not found".
Please, notice! Check that You have entered the number of a FAN ID application rather than a Ticket Request ID/Ticket Number.
Requirements for the photo to receive the FAN ID
A photo must be a colour sharp uncovered full-face image. For uploading at the FAN ID portal the photo must be in the .jpg or .jpeg format, with the maximum file size of one (1) megabyte with the minimum width of 420 pixels, and the minimum height of 525 pixels. The photo should have been taken no more than six months prior the application date. Positioning requirements for the photo are: the individual shall be in focus and in a frontal position, with the eyes open, the mouth closed, with a neutral facial expression and with no other objects included; the number of people in the picture should be no more than one, no chair backs, toys are allowed; the face should be evenly illuminated, the face and eyes must be clearly visible and free from shadows, there should not be any bright spots on the photo, red eye effect is not allowed;
- the background must be white, monochrome; it is not allowed to use yellow, red or another colored lighting; the subject’s headgear must not conceal the oval of the face (e.g. for persons whose religious beliefs do not allow them to be seen by strangers without headgear) provided that the citizen is shown wearing such headgear in his or her passport photo; for persons whose religious beliefs do not allow them to be seen by strangers without a headcover, provided that the named citizen is shown wearing such a headgear in his or her identity document, it is allowed to provide a photo containing a headgear which doesn't conceal the oval of the face; persons who wear eyeglasses constantly may provide/take their photo while wearing the eyeglasses. The eyeglasses should have clean and transparent lenses (without tinting), so that eyes are clearly visible. The rim of the eyeglasses should not hide the eyes. The eyeglasses should not show any glare; eye bandages are allowed only for medical reasons, provided that the person is shown wearing such an eye bandage on the photo in the identity document; editing of the colour image is not allowed.
Changing the FAN ID application data
I made mistakes when entering my personal data in the application. I need to correct information regarding my full name, my date of birth.
You need to wait for the results of consideration of Your application. After Your application for issuance and delivery of a FAN ID is approved/rejected, You can register a new application, specifying the correct data.
I have entered an incorrect contact information, an erroneous address in my FAN ID application, downloaded a wrong photo. I need to correct my contact information, the type and address of delivery, the photo. How to do it?
You can use the self-correction procedure in Your FAN ID application. To make corrections, You have to wait for the results of consideration of Your application.
After your FAN ID application is approved, You must fill a new FAN ID application, specifying on the first page the same personal data You have entered in your previous application.
Then, You have to enter the data available for self-correction: the type and address of delivery (if your FAN ID has not yet been sent to the previously specified address), the photo, the contact details.
To validate the corrected data, You will receive an sms-notification, as well as an electronic notification to the e-mail address, as specified during Your previous registration, with a control code. After entering this control code, Your application will be corrected according to the newly entered data. If such control code is not entered or entered in a wrong way, the application will not be corrected.
If You have no access to the Internet, in order to correct Your application, please contact one of the FAN ID Distribution Centers in the cities of Moscow, Saint Petersburg, Kazan, Sochi or Krasnodar.
I have specified wrong details of my identity document/I have obtained a new identity document. I need to correct the type, series, number of my identity document; my nationality, my sex. How can I do it?
You need to wait for the results of consideration of your application. After Your FAN ID application is approved, please contact the technical support service by e-mail: support@fan-id.ru.
In Your message, You need to specify:
- the spectator’s full name;
- the number of the application to correct;
- the number of the ticket request for a match of the 2017 FIFA Confederations Cups, for which You have registered an application for issuance and delivery of a FAN ID.
To validate the spectator’s data, You need to attach a copy of Your identity document with clearly visible passport details and the photo of the holder.
A specialist of the technical support service will contact You by e-mail, as specified in Your application, in order to validate your request.
After that, Your FAN ID application will be re-registered, which will be notified to You in messages sent to Your phone number and e-mail.
If You have no access to the Internet, in order to correct Your application, please contact one of the FAN ID Distribution Centers in the cities of Moscow, Saint Petersburg, Kazan, Sochi or Krasnodar.
Questions on the postal delivery
FAN ID Delivery for Citizens of the Russian Federation
A FAN ID is delivered to the fan in a completely finished state for use.
Postal delivery is effected on the fan’s request. For this purpose, when applying for a FAN ID, the fan should choose the type of delivery "In a Russian Post’s office" and specify the mail address for FAN ID delivery.
The fan will receive two notifications (via e-mail and sms) about the FAN ID delivery status. Such messages will be sent to the e-mail address and the phone number, as specified during the fan’s registration:
Notice of dispatching the FAN ID for the fan at the address of the selected post office;
Notice of delivering the FAN ID to the selected post office.
The delivery of postal items with FAN ID can be tracked at the official website of the Russian Post: www.pochta.ru/tracking. The code for tracking shall be provided in the SMS and e-mail notifications.
The FAN ID shall be delivered to the post office under "to be called for" conditions, and stored there during 30 days from the date of its receipt by the post office. The storage period starts to run from the day following the day of receipt of the parcel in the post office.
List of post offices available for delivery of FAN IDs:
49, Uritskogo Street, Arkhangelsk, 163060
10, Chernyshevskogo, Astrakhan, 414000
54, Lenina Avenue, Barnaul, 656000
3, Sobornaya Square, Belgorod, 308009
9, Karla Marksa Square, Bryansk, 241050
41, Svetlanskaya Street, Vladivostok, 690091
14, Maksima Gorkogo Street, Vladikavkaz, 362040
2, Podbelskogo Street, Vladimir, 600000
9, Mira Street, Volgograd, 400066
4, Sovetsky Avenue, Vologda, 160000
25, Revolutsii Avenue, Voronezh, 394009
39, Lenina Avenue, Yekaterinburg, 620000
17, Lenina Avenue, Ivanovo, 153000
116, Kirova Street, Izhevsk, 426000
23, Stepana Razina Street, Irkutsk, 664025
22, Kosmonavta Leonova Street, Kaliningrad, 236022
7, Stary Torg Square, Kaluga, 248000
61, Sovetsky Avenue, Kemerovo, 650000
43, Spasskaya Street, Kirov, 610000
60, Rashpilevskaya Street, Krasnodar, 350000
49, Lenina Street, Krasnoyarsk, 660000
44, Gogolya Street, Kurgan, 640002
8, Krasnaya Square, Kursk, 305000
38, Kosmonavtov Street, Lipetsk, 398043
18, Abubakarova, Makhachkala, 367002
82A, Lenina Avenue, Murmansk, 183038
56, Bolshaya Pokrovskaya Street, Nizhny Novgorod, 603000
33, Sovetskaya Street, Novosibirsk, 630099
1, Gertsena Street, Omsk, 644099
43, Lenina Street, Orel, 302000
16, Kirova Street, Orenburg, 460000
68/7, Kirova Street, Penza, 440000
28, Lenina Street, Perm, 614000
50/78, Budyonovsky Avenue, Rostov-on-Don, 344002
49, Pochtovaya Street, Ryazan, 390000
24, Leningradskaya Street, Samara, 443099
109, Moskovskaya Street, Saratov, 410000
1, Aleksandra Nevskogo Street, Simferopol, 295000
6, Oktyabrskoy Revolutsii Square, Smolensk, 214000
10/12, Oktyabrskoy Revolutsii, Stavropol, 355035
31, Sovetskaya Street, Tver, 170100
93, Lenina Avenue, Tomsk, 634050
33, Lenina Avenue, Tula, 300000
56, Respubliki Street, Tumen, 625000
61, Lenina Street, Ulan-Ude, 670000
9, Goncharova Street, Ulyanovsk, 432000
28, Lenina Street, Ufa, 450000
7, Sheronova Street, Khabarovsk, 680020
2, Lenina Avenue, Cheboksary, 428000
161, Kirova Street, Chelyabinsk, 454000
37, Butina Street, Chita, 672000
79, Svobody Street, Yaroslavl, 150014
FAN ID Delivery for Foreign Citizens and Stateless Persons
A FAN ID is delivered to the fan in a completely finished state for use.
Postal delivery is effected on the fan’s request. For this purpose, when applying for a FAN ID, the fan should choose the type of delivery "By mail" and specify the mail address for FAN ID delivery.
The fan will receive e-mail and sms notifications about the FAN ID delivery. Such messages will be sent to the e-mail address and the phone number, as specified during the fan’s registration.
The delivery of postal items with a FAN ID included can be tracked at the official website of the Russian Post: www.pochta.ru/tracking. The code for tracking shall be provided in the SMS and e-mail notifications.
When applying for a FAN ID, you must specify the details of the same identity document that will be used by you for the entry into the territory of the Russian Federation.
My FAN ID was sent to a post office, but I couldn’t get it because of a mistake in the name or the date of birth.
You need to submit a new application for FAN ID and specify your correct personal data. After the new application will be approved, you will be able to obtain your FAN ID with correct personal data.
My FAN ID was sent to a post office, but I couldn’t get it because of a mistake in the passport details.
Please contact the technical support service by e-mail support@fan-id.ru.
In Your message, you have to specify:
- the fan’s full name;
- the number of the application to correct;
- the ticket request number for a match of the 2017 FIFA Confederations Cup that was used to register Your application for FAN ID.
For the fan’s identification, You have to attach a scanned copy of the identity document with clearly visible passport details and the holder’s photo.
A technical support specialist will contact You by e-mail You have specified in the message to confirm your request.
After that, Your application for FAN ID will be re-registered, which will be notified to You by an electronic message sent to the specified phone number and e-mail address.
If You have no access to the Internet, please contact one of the FAN ID Distribution Centers in Moscow, Saint Petersburg, Kazan, Sochi or Krasnodar to make corrections in Your application.
My FAN ID was sent to me by mail. There was a mistake in the address, and my FAN ID was sent to the wrong place.
Please contact the technical support service by e-mail support@fan-id.ru.
In Your message, You have to specify: - the fan’s full name;
- the number of the application to correct;
- the ticket request number for a match of the 2017 FIFA Confederations Cup that was used to register Your application for FAN ID.
For the fan’s identification, You have to attach a scanned copy of the identity document with clearly visible passport details and the holder’s photo.
A technical support specialist will contact You by e-mail You have specified in the message to confirm Your request.
After that, Your application for FAN ID will be re-registered, which will be notified to You by an electronic message sent to the specified phone number and e-mail address.
If You have no access to the Internet, please contact one of the FAN ID Distribution Centers in Moscow, Saint Petersburg, Kazan, Sochi or Krasnodar to make corrections in Your application.
How soon will my FAN ID be delivered to a post office?
The FAN ID estimated delivery time to a post office is of 6 to 9 calendar days.
How soon will a FAN ID be delivered abroad?
The FAN ID estimated delivery time to a foreign country is of 30 days. In the Russian territory, the delivery to a border post office is takes 7 to 11 days. After that, please check the delivery time with the local postal operator.
Where can I check the FAN ID delivery status?
You can check the delivery status in the section "Check the status".
What do delivery statuses mean?
The following FAN ID delivery statuses are provided:
"In print" – FAN ID is being manufactured.
"Delivered to the spectator" – FAN ID has been delivered.
"Delivered to the operator" – FAN ID has been delivered to the postal operator.
"Issued" – FAN ID has been manufactured.
"Returned" – FAN ID has been returned to the Delivery Center.
"Not processed" – FAN ID has not been yet manufactured.
"Sent" – FAN ID has been sent.
"Photo rejected" – to obtain a FAN ID, you need to provide a new photo.
How can I obtain my FAN ID in a post office?
To obtain your FAN ID, you need to personally visit the post office and present your passport of a citizen of the Russian Federation, that was used to apply for FAN ID. FAN IDs can be delivered in post offices only upon presentation of the passport of a citizen of the Russian Federation, that was used to apply for FAN ID.
Can I obtain my FAN ID in a post office by attorney?
A FAN ID cannot be obtained in a post office by a third person, even if the latter has a power of attorney issued by the recipient (including notarized).
How can a minor and his or her legal representative obtain the FAN ID in a post office?
The FAN ID of a minor under the age of 6 years is issued to the minor’s legal representative. The presence of the minor is not required. The FAN ID is delivered upon presentation of the recipient’s birth certificate and, at the same time, upon presentation of an identity document by the legal representative, as well as the documents confirming his or her authority to act as the recipient’s legal representative. The FAN ID of a minor aged 6 to years can be issued only in the presence of his or her legal representative. The presence of the minor is obligatory. The FAN ID is delivered upon presentation of the recipient’s birth certificate and, at the same time, upon presentation of an identity document by the legal representative, as well as the documents confirming his or her authority to act as the recipient’s legal representative. A minors aged 14 to 18 years can obtain his or her FAN ID in a post office independently, upon presentation of his or her passport of a citizen of the Russian Federation.
Questions related to General Public Tickets
Where can I buy a ticket? How does a ticket delivery courier service work? Who can I contact in case there is a website error while ticketing?
Information about the purchase and receiving tickets procedure is available at the ticketing official website.
Can I order courier delivery and get a FAN ID together with the tickets?
No, tickets delivery and FAN ID issue are not connected.
Memo for a fan
Memo for a fan
1. You’ve decided to go to Russia for the FIFA Confederations Cup 2017 (hereinafter -2017 FCC) matches.
2. Buy a ticket.
3. Check if you need a Russian visa. If so, make your life easier - get free a FAN ID by mail and come to Russia with it, without Russian visa.
4. What is a FAN ID:
- Your visa free entry to the Russian Federation in the period starting from
the 7th of June 2017 and ending on the 12th of July 2017 (FAN ID + passport).
- Access to the stadium (FAN ID + ticket).
- Free travel in public transport (despite taxi) and in the trains between 2017 FCC host cities (FAN ID + a ticket + a passport).
5. Where to register: on the website www.fan-id.ru.
6. Fill in the fields attentively, specify all your personal data in a way that it is written in the passport (do not shorten names, specify all the names, if you have several), indicate the number of the passport with which you fly to Russia, specify the correct postal address, if you want to receive your FAN ID by mail, and upload your photo. Remember, the photo image should be on a light background. Check the requirements on the website. Take it seriously!
7. Receive a message that your application for a FAN ID issue is approved on the phone and e-mail.
8. Wow! You’ve got your FAN ID!
9. Prepare for the trip, buy a ticket to Russia.
10. You can fly, sail and arrive in Russia by car.
11. If you fly by plane, show your passport and a FAN ID when you are registering for a flight to Russia.
12. Wow! You are on board of a plane!
13. And then a city or a sea appeared in the window.
14. Welcome to Russia!
15. Show your passport and FAN ID at the Russian Federation State Border checking points.
16. Now a FAN ID is your best friend in Russia. Don't lose it!
17. Take a FAN ID and a ticket with you to the match - without them you are not allowed to come to the stadium.
18. In order to travel free by train to another city for a match, you need to register on the website https://tickets.transport2018.com/free-train/schedule. Specify there the ticket number, the approved FAN ID application number or the FAN ID number, select a train and book a trip.
19. Everything was perfect! You’ve seen the best places of Russia. You’ve felt our hospitality, but the matches ended, it's time to leave. It's sad. Remember if you’ve used a FAN ID to enter Russia, you need to leave Russia with it until the end of the 12th of July 2017.
20. Pack the suitcases. Check that your FAN ID is with you.
21. Show a FAN ID at a passport control of the border checking point.
22. We will wait you in Russia again!
23. And what if:
1) You’ve lost a FAN ID in Russia:
get a duplicate in FAN ID Distribution centers in the 2017 FCC host cities:
- 10/4 Letnikovskaya str., Moscow;
- 73 Volokolamskoye Highway, Moscow;
- 26 Liteyniy ave. 2 floor, Saint Petersburg;
- 72 Primorsky Avenue, Saint Petersburg;
- 20 Dobrolyubova str., Saint Petersburg;
- 44/8 Baumana str., Kazan;
- 10 Chetaeva str., Kazan;
- 7 Novaya Zarya str., Sochi;
- The Main Stand, the Sochi Motordrome, Triumfalny Driveway, Olympic Park;
- 2, Krylatskaya str., Krasnodar.
2) You haven’t received a FAN ID by mail at the address indicated, and it's time to go to Russia already:
Apply for a FAN ID in electronic form and you will receive it on your e-mail address, indicated during the registration on the website www.fan-id.ru, print it and you will be able to enter Russia with it, but there are several "BUT":
- with a FAN ID in electronic form you can cross the Russian Federation State border one time (!) in the period starting from the14 th of June 2017 and ending on the 2nd of July 2017.
- you can’t leave Russia with a FAN ID in electronic form. In order to leave Russia, you need to get a FAN ID in paper form at our FAN ID Distribution center. It takes you only a couple of minutes, just show your passport.
- to pass to the stadium, you need to change a FAN ID in electronic form for the FAN ID in paper form which you can receive at our Distribution Center in the city where you’ve arrived (it will only take you a couple of minutes).
- you can’t travel to another city for a match by train with a FAN ID in electronic form, you need to get a FAN ID in paper form.
Where to get a FAN ID:
- 10/4 Letnikovskaya str., Moscow;
- 73 Volokolamskoye Highway, Moscow;
- 26 Liteyniy ave. 2 floor, Saint Petersburg;
- 72 Primorsky Avenue, Saint Petersburg;
- 20 Dobrolyubova str., Saint Petersburg;
- 44/8 Baumana str., Kazan;
- 10 Chetaeva str., Kazan;
- 7 Novaya Zarya str., Sochi;
- The Main Stand, the Sochi Motordrome, Triumfalny Driveway, Olympic Park;
- 2, Krylatskaya str., Krasnodar.
In the period between the 7th of June 2017 and the 12th of July 2017 FAN ID technical support points will be open at the airports in Moscow, Saint Petersburg, Kazan and Sochi, as well as at vessel and vehicle checkpoints f the Russian Federation State border.
FOR THIS PURPOSE:
- if you’ve lost a FAN ID during a flight or a trip, you can get a duplicate of a FAN ID.
- if you’ve lost a FAN ID when you are leaving Russia, you need to get a duplicate of a FAN ID in a FAN ID Distribution center or at the airport.
- if you have accidentally made a mistake in your personal data specified during the registration process, you also need to get a duplicate of a FAN ID.
WHERE:
Sheremetyevo airport (Moscow): arriving hall of the international airlines/international airlines departure area;
Domodedovo airport (Moscow): arriving hall of the international airlines/international airlines departure area;
Vnukovo airport (Moscow): arriving hall of the international airlines/international airlines departure area;
Kazan airport (Kazan): arriving hall of the international airlines/international airlines departure area;
Pulkovo airport (Saint Petersburg): arriving hall of the international airlines/international airlines departure area;
Sochi airport (Adler/Sochi): arriving hall of the international airlines/international airlines departure area;
The Saint Petersburg Big Port;
Passenger and sea ports in Saint Petersburg;
Vehicle checkpoint Torfyanovka (Leningrad region);
Vehicle checkpoint Ivangorod (Leningrad region);
Vehicle checkpoint Burachki (Pskov region).
FAN ID technical support points at the airports, vehicle and vessel check points don’t provide service for the Russian citizens and don’t issue FAN IDs, they deal only with the support for the foreign spectators.
What events do you recommend to visit between football matches?
Announcements of events, news, information about tourist destinations is available at https://russia.travel .
Guidelines on the Use
Guidelines on the Use
The Guidelines on the Use of FAN ID by Spectators of sports events in the period of the FIFA Confederations Cup 2017 is available for review in the Guidelines on the Use section.
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Guest Registration Hotline: 8 (800) 775-20-18 (twenty-four-hour free multichannel phone line for calls from Russia), +7 (495) 741-18-18 (for calls from abroad).