• FAN ID
  • FAN IDs for children
    • Do children have to obtain a FAN ID?

      Yes, they do. Children must obtain their own FAN IDs.

    • Who can submit an application and obtain a FAN ID for children under 14?

      A legal representative of the child can submit an application for a child under 14, sign consent to the processing of the child’s personal data and receiving notifications, and obtain a FAN ID. This can be one of the child's parents or a representative appointed by a child protection body.

      The child’s original birth certificate, an identity document of the child’s legal representative, a ticket or a document granting the right to obtain a ticket, and a certificate of guardianship (if the child’s interests are represented by a guardian) (Art. 64, 123, 148.1 of the Family Code of the Russian Federation, Part 1 Art. 26, Art. 28 of the Civil Code of the Russian Federation, Art. 7 and 8 of Federal Law dated 24 April 2008 No. 48-FZ "On Guardianship and Custody") are required for this.

      Please note that in order to submit a FAN ID application for a child at the FAN ID Distribution center it is necessary to have his or her picture taken.

    • What document should be used for submitting a FAN ID application for citizens under 14?

      To submit an application for a FAN ID for citizens of the Russian Federation under 14 their birth certificate or travel passport data is used.

      To submit a FAN ID application for foreign citizens under 14 the information from documents identifying them, that are recognized as such by the Russian Federation, (passport) is used, unless current laws of the Russian Federation provide otherwise. 

    • Does the child has to be present when applying for a FAN ID at a FAN ID Distribution Centre?

      Yes, the child must be present to take her/his picture.

  • Visa-free entry
    • FAN ID terms of use for visa-free entry into Russia

      Foreign citizens and stateless persons can enter and leave the Russian Federation multiple times without a visa using their FAN IDs on a laminated card as well as in electronic form, subject to having a valid identity document, that is recognized as such by the Russian Federation (Passport).

      Entry to the Russian Federation is possible from 00:00 on 30 May 2020 to 23:59 on 3 July 2020 (local time of arrival in Russia).

      Departure from the Russian Federation is possible from 00:00 hours on 30 May 2020 to 23:59 on 13 July 2020 (local time of departure from Russia). When applying for a FAN ID, a spectator must specify the data of the identity document (passport), that he/she will use for entering the Russian Federation.

      When a FAN ID is used as an entry/exit document for UEFA EURO 2020™ in St. Petersburg, the identity document of the foreign spectator must be valid at the time of entry into and during the period of stay in the Russian Federation.

      ID cards of foreign countries CANNOT be used to enter the Russian Federation.

      If the FAN ID application has been approved or the FAN ID has been received, and the foreign citizen or the stateless person receives a new passport, on the basis of which he/she is going to enter the Russian Federation, it is necessary to change the data in the FAN ID.

      You can find out how to change the data in the FAN ID in the "Changing the data in the FAN ID application" section.

  • FAN ID application
    • List of data required to apply for a FAN ID.

      To apply for a FAN ID, the following data is required:
      - spectator’s surname, first name(s), middle name(s)/patronymic name;
      - date of birth;
      - sex;
      - details of the identity document (document’s type, series, number, issuing authority, date of issue);
      - nationality;
      - ticket order number or ticket number for UEFA EURO 2020™ matches in Saint Petersburg;
      - photo;
      - mobile phone number;
      - e-mail address;
      - postal address for the FAN ID delivery (for foreign citizens if they choose the type of collection - "By post").

    • What are the statuses of a FAN ID application and what do they mean?

      FAN ID applications can have the following statuses:

      "Approved" – a positive decision has been taken in respect of your application and your FAN ID can be issued.

      "Not found" – you need to make sure that you have entered the number of your FAN ID application, and not your ticket application number or ticket number.

      "Under consideration" – a decision in respect of your application is pending.

      "Rejected" – a negative decision has been taken in respect of your application. 

      "Cancelled" – the application has been rejected because you have provided incorrect data.

    • I have received SMS confirmation that my application has been accepted for processing. What should I do next?

      You have received (by SMS and email notification) confirmation that your application has been accepted for review. Expect another notification about the status of your application. 

    • How many applications can I submit using one ticket order number if it includes several tickets?

      You may use your ticket order number several times (depending on the number of purchased tickets).

    • When I enter my application number in the "Check the status" section, the system displays the answer "Not found".

      Please take note! Check that you have entered your FAN ID application number, and not your ticket order number/ticket number.

    • What should I do if I have forgotten my application number?

      If you have lost the application number, you may check the FAN ID application status on the official website  www.fan-id.ru using the details of your identity document (in the "Check Status" section -> "Forgot Application Number?")

      Please note that the FAN ID application number is not required to collect the FAN ID. If your application has been approved, you can collect your FAN ID by presenting your identity document.

    • FAN ID photo requirements.

      The photo must be clear and in colour with an uncovered full-face image without hat or headgear. For uploading at the portal, the photo must be in the .jpg or .jpeg format with a maximum file size of one (1) megabyte with a minimum width of 420 pixels and a minimum height of 525 pixels.

      The photo should be taken not more than six months before the filing date of the application.

      The positioning requirements for the photo are the following: the photographed person should be directly facing the camera with eyes open and mouth closed; the face should be entirely in focus; the number of people in the picture should be no more than one, no chair backs or toys are allowed; the background must be plain white, the use of yellow, red, or other color lighting is not permitted, the face should be evenly illuminated, the face and eyes must be clearly visible and free from shadows, there should not be any bright spots in the photo, the "red eye" effect is not allowed.

      The subject’s headgear must not conceal the face oval (e.g. for the persons whose religious beliefs do not allow them to be seen by strangers without a head covering or for whom the continuous wearing of a head covering is a mandatory attribute of their national or religious affiliation) provided that the spectator is shown wearing such headgear in his or her identity document.

      Persons who always wear eyeglasses may provide/take their photo while wearing eyeglasses. The eyeglasses should have clean and transparent lenses (without tinting) so that the eyes are clearly visible. The rim of the eyeglasses should not hide the eyes. The eyeglasses should not show any glare; eye bandages are allowed only for medical reasons provided that the spectator is shown wearing such an eye bandage in the photo in the identity document; editing the colour image to improve the image is not allowed.

  • Changing FAN ID application data
  • Collecting FAN ID at FAN ID Distribution Centre
    • In what cities will UEFA EURO 2020™ FAN ID Distribution Centres be opened?

      The addresses and opening hours of the FAN ID Distribution Centres will be published on the official website in the "Where to get" section.

    • What documents must be presented by a spectator in order to apply for a FAN ID at a FAN ID Distribution Centre?

      You must present the original identity document (original birth certificate for children under 14), a ticket for a match or a document which entitles you to get a ticket for a match.

    • What documents must be presented to collect the FAN ID at a FAN ID Distribution Centre if you have submitted your application on the official website before that?

      You must present the original identity document (original birth certificate for children under 14) the details of which were specified in the FAN ID application and (if possible) provide the application number.

    • Code of conduct at the FAN ID Distribution Centres.

      At the FAN ID Distribution Centres, it is prohibited:

      - to be under the influence of alcohol or drugs;

      - to perform actions which endanger your own health and safety, as well as the health and safety of others;

      - to perform actions which are aimed at provoking hate and hostility or violate the dignity of a person or a group of persons based on their sex, race, nationality, language or religion;

      - to offend public morality;

      - to enter the centre with animals or birds, except for service dogs with muzzles;

      It is prohibited to bring to or use at the FAN ID Distribution Centres the following things:

      - weapons of any kind including those for self-defence, ammunition, piercing and cutting objects, objects which may be used as weapons, explosives, poisonous and strong smelling substances, radioactive materials;

      - flammable and pyrotechnical substances and products (except for matches and lighters), including distress flares, flares, firecrackers, gas cylinders and chemical materials which may be used for making pyrotechnical products;

      - other substances, articles and products which may produce smoke or flame;

      - devices and articles which are not pyrotechnical for scattering or dispersion of various materials and substances (confetti cannons);

      - colouring substances;

      - alcoholic beverages of any kind, narcotics or toxic substances or stimulants;

      - propagandistic materials of extremist nature or those containing Nazi signs or symbols or signs or symbols of extremist organisations;

      - illicit trade or distribution by any means of political, religious and racist materials (including posters, leaflets, brochures).

    • Can I collect the FAN ID at a FAN ID Distribution Centre on behalf of my spouse, friend, or relative?

      A FAN ID may be collected by an authorized representative subject to him/her providing a copy of the principal’s identity document, a power of attorney certified by a notary public and the representative's identity document.

  • FAN ID delivery and collection
    • FAN ID postal delivery to Russian citizens.

      At the spectator's request, the FAN ID can be delivered by post. To do this, when submitting his/her FAN ID application, the spectator needs to select "At a Russian Post office" as the type of collection and select the post office, where the FAN ID will be delivered. 

      The spectator will receive two delivery status notifications. These messages will be sent to the e-mail address and the phone number specified by the spectator during the registration: 
      Notification of the FAN ID being sent to the address of the selected post office; 
      Notification of the FAN ID being delivered to the selected post office. 
      The FAN ID package can be tracked on the official website of the Russian Post at www.pochta.ru/tracking. The tracking code will be provided in the SMS and e-mail notifications.

      The FAN ID is delivered to the post office marked as "Poste Restante - To Be Called For" and kept there for 30 days. The storage period starts on the day following the day of the receipt by the post office.
      The same identity document must be used for both submitting a FAN ID application and collecting the FAN ID. A list of the recipient's identity documents that can be used for collecting the FAN ID at the post office:

      - Russian passport prooving the identity of the citizen of the Russian Federation witnin the Russian Federation - for Russian citizens aged 14 and older;

      - Russian passport proving the identity of the citizen of the Russian Federation outside the Russian Federation (international passport) - for Russian citizens aged 14 and older;

      - Birth certificate or international passport – for Russian citizens aged between 6 to 14 subject to a legal representative presenting an identity document as well as documents confirming their power to act as a legal representative.

      A third party cannot collect the FAN ID at the post office using a POA.

    • FAN ID delivery to a post office for Russian citizens under 14.

      FAN IDs for Russian citizens under 14 are delivered to a post office at the request of a legal representative of the minor.
      FAN IDs are issued to children under 6 and given to their legal representatives without the children’s presence.
      FAN IDs are issued to children aged between 6 and 14 in the children’s presence and given to their legal representatives subject to presenting the recipient’s identity documents.

      FAN IDs can collected by a parent, an adoptive parent, or a guardian on the basis of their identity documents and documents confirming their power to act as the recipient’s legal representative.

      A list of documents confirming the power to act as the recipient’s legal representative:
      To confirm the parents’ power to act as the child’s legal representatives, the following documents must be presented:
      - child’s birth certificate containing information about the parent;
      - parent’s passport or other identity document containing information about the child (if the surname, first name(s) or middle name(s)/patronymic name have been changed, documents confirming the specified changes must also be presented).

      To confirm the adoptive parents’ power to act as the child’s legal representatives, the following documents must be presented:
      - adoptive parent’s identity document;
      - child’s birth certificate specifying the adoptive parent as a parent (Paragraph 3 Article 44 Federal Law No. 143-FZ “On Civil Statuses” dated 15 November 1997).
      To confirm the guardians’ (including adoptive or foster parents) power to act as the child’s legal representatives, the following documents must be presented:
      - guardian’s identity document;
      - child's birth certificate;
      - guardianship certificate issued by social services (or a certificate on preliminary guardianship in accordance with Article 12 of the Federal Law No. 48-FZ “On Guardianship and Custody” dated 24 April 2008).

    • FAN ID delivery to foreign citizens and stateless persons by post.

      At the request of a foreign spectator, his/her FAN ID can be delivered by post. In order to request this, when applying for a Fan ID, a foreign spectator should select the type of delivery “By post” and specify the postal address where the Fan ID should be delivered. 

      The foreign spectator will receive a notification about the Fan ID being sent to the email address and an SMS notification to the phone number indicated by the spectator during registration.
      The FAN ID can be tracked on the official website of the Russian Post: www.pochta.ru/tracking. The tracking code will be provided in the SMS and e-mail notifications. 

      When applying for a FAN ID, the data of the identity document, which will be used to enter the Russian Federation, must be specified.

    • FAN ID delivery to foreign citizens and stateless persons via VFS Global visa application centres.

      A foreign spector can also select courier delivery to one of visa application centres located abroad. To do this, the foreign spectator should, when submitting his/her FAN ID application, select the "At a VFS Global visa application centre" type of collection, then select the country and the visa application centre from the list of the centres available in the country.

      The foreign spectator will receive notifications of the FAN ID being sent to the e-mail address and the phone number specified by the spectator during the registration.
      The FAN ID package can be tracked on the visa application centre website: https://www.vfsglobal.com/fan-id/. The tracking code will be provided in the SMS and e-mail notifications.
      A notification of the FAN ID being delivered to the visa application centre will also be sent. 

      When submitting a FAN ID application, the spectator needs to specify the details of the identity document that will be used for entry into the Russian Federation.

      The identity document specified during the registration will need to be presented when collecting the FAN ID.

      In order for a person representing the interests of a spectator under a POA to collect the FAN ID, the following must be provided:
      - representative's identity document;
      - copy of the spectator's identity document the details of which have been specified in the FAN ID application (containing an identifiable photo and readable information);
      - document confirming the representative's powers (a power of attorney executed in accordance with the legislation of the country in which the FAN ID is issued and certified by a notary public).

    • The FAN ID was sent to the post office but I couldn’t get it because there was a mistake in the name or the date of birth.

      You need to submit a new FAN ID application and specify your correct personal data. After the new application is approved, you will be able to obtain your FAN ID with the correct personal data.

    • The FAN ID was sent to a post office but I couldn’t get it because of a mistake in the passport details.

      Please contact the technical support at support@fan-id.ru.

      In your message, you need to specify: 
      - fan’s full name; 
      - number of the application that needs to be corrected; 
      - order number or ticket number for a UEFA EURO 2020™ match in Saint Petersburg which was used to apply for a FAN ID.

      To identify the fan, you need to attach a scanned copy of the identity document with clearly visible passport details and the holder’s photo. 
      Then the application will be corrected (and if necessary re-registered, you will receive a notification to the specified phone number and e-mail).
      After the data correction, the FAN ID will be sent to you again.

      If you do not have access to the Internet to correct your application, please, contact one of the FAN ID Distribution Centres.

    • My FAN ID was sent to me by post. There was a mistake in the address and my FAN ID was sent to a wrong place.

      Please contact the technical support at support@fan-id.ru

      In your message, you need to specify:
      - fan’s full name; 
      - number of the application that needs to be corrected; 
      - number of the ticket or the number of the ticket order for a UEFA EURO 2020™ match in Saint Petersburg which has been used to apply for a FAN ID.

      To identify the fan, you need to attach a scanned copy of the identity document with clearly visible passport details and the holder’s photo. 
      Then the application will be corrected (and if necessary re-registered, you will receive a notification to the specified phone number and e-mail).
      After the data correction, the FAN ID will be sent to you again.

      If you do not have access to the Internet to correct your application, please, contact one of the FAN ID Distribution Centres.

    • Where can I check my FAN ID delivery status?

      You can check the delivery status in the "Check the status" section.

    • What do delivery statuses mean?

      There are the following FAN ID delivery statuses: 
      "In print" – the FAN ID is being produced.
      "Delivered to the spectator" – the FAN ID has been delivered.
      "Delivered to an operator" – the FAN ID has been delivered to a postal operator. 
      "Issued" – the FAN ID has been produced.
      "Returned" –  the FAN ID has been returned to the FAN ID Distribution Centre.
      "Not processed" – the FAN ID has not been produced yet.
      "Sent" – the FAN ID has been sent.
       "Declined during the data verification" – you need to provide a new photo in order to obtain a FAN ID. 

    • List of post offices available for FAN ID delivery.

      Altai Republic, Gorno-Altaisk, Choros-Gurkina St., 17, 649000
      Altai Territory, Barnaul, Prospekt Lenina, 54, 656000
      Amur Region, Blagoveshchensk, Pionerskaya St., 27, 675004
      Arkhangelsk Region, Arkhangelsk, Voskresenskaya St., 5, 163000
      Astrakhan Region, Astrakhan, Chernyshevskogo St., 10, 414000
      Belgorod Region, Belgorod, Sobornaya Square, 3, 308000
      Bryansk Region, Bryansk, Karla Marksa Square, 9, 241050
      Chechen Republic, Grozny, Griboedova St., 110, 364024
      Chelyabinsk Region, Chelyabinsk, Kirova St., 165, 454000
      Chukotsky AO, Anadyr, Lenina St., 20, 689000
      Chuvash Republic, Cheboksary, Prospekt Lenina, 2, 428000
      Crimean Federal District, Sevastopol, Bolshaya Morskaya St., 21, 299011
      Irkutsk Region, Irkutsk, Ryabikova Boulevard, 20B, 664043
      Ivanovo Region, Ivanovo, Prospekt Lenina, 17, 153000
      Jewish Autonomous District, Birobidzhan, Prospekt 60 Let SSSR, 16, 679016
      Kabardino-Balkarian Republic, Nalchik, Prospekt Shogentsukova, 14, 360051
      Kaliningrad Region, Kaliningrad, Krasnooktyabrskaya St., 6, 236039
      Kaluga Region, Kaluga, Stary Torg Square, 7, 248000
      Kamchatka Territory, Petropavlovsk-Kamchatsky, Prospekt Rybakov, 2, 683024
      Karachayevo-Cherkessian Republic, Cherkessk, Prospekt Lenina, 152,369001
      Kemerovo Region, Kemerovo, Sovetsky Prospekt, 61, 650000
      Khabarovsk Territory, Khabarovsk, Sheronova St., 7, 680020
      Khanty-Mansi-Yugra Autonomous District, Khanty-Mansiysk, Pionerskaya St., 25, 628011
      Kirov Region, Kirov, Spasskaya St., 43, 610000
      Komi Republic, Syktyvkar, Lenina St., 60, 167000
      Kostroma Region, Kostroma, Sovetskaya St., 6, 156000
      Krasnodar Territory, Krasnodar, Rashpilevskaya St., 60, 350000
      Krasnodar Territory, Novorossiysk, Sovetov St., 36, 353900
      Krasnodar Territory, Sochi, Vorovskogo St., 1/2, 354000
      Krasnoyarsk Territory, Krasnoyarsk, Lenina St., 49, 660000
      Kurgan Region, Kurgan, Gogolya St., 44, 640002
      Kursk Region, Kursk, Krasnaya Square, 8, 305000
      Lipetsk Region, Lipetsk, Kosmonavtov St., 38, 398043
      Magadan Region, Magadan, Proletarskaya St., 10, 685000
      Moscow Region, Noginsk District, Noginsk, 3th Internatsionala St., 74,142400
      Moscow Region, Podolsk, Prospekt Lenina, 109/61, 142100
      Moscow Region, Ramensky District, Ramenskoye, Karla Marksa St., 2, 140100
      Moscow Region, Shchelkovo District, Shchelkovo, Talsinskaya St., 3, 141100
      Moscow, 1st Tverskaya-Yamskaya St., 6, 125047
      Moscow, Arbat St., 47/23, 119002
      Moscow, Bogoslovsky Pereulok, 8/15, bldg. 1, 123104
      Moscow, Bolshaya Gruzinskaya St., 62, 123056
      Moscow, Butyrskaya St., 21, 127015
      Moscow, Marksistskaya St., 9, 109147
      Moscow, Myasnitskaya St., 26, 101000
      Moscow, Nikitsky Boulevard St., 5, 119019
      Moscow, Nikolskaya St., 7, 109012
      Moscow, Pobedy Square, 1B, 121293
      Moscow, Prospekt Mira, 97, 129085
      Moscow, Pyatnitskaya St., 54, bldg. 2, 115095
      Moscow, Smolenskaya Square, 13/21, 121099
      Moscow, Spiridonovka St., 27/24, 123001
      Moscow, Zemlyanoy Val St., 2, 105064
      Murmansk Region, Murmansk, Prospekt Lenina, 82A, 183038
      Nenets Autonomous District, Naryan-Mar, Smidovicha St., 25, 166000
      Nizhny Novgorod Region, Arzamas District, Arzamas, Prospekt Lenina, 164, 607220
      Nizhny Novgorod Region, Dzerzhinsk, Prospekt Dzerzhinskogo, 4, 606000
      Nizhny Novgorod Region, Nizhny Novgorod, Kultury St., 6, 603003
      Novgorod Region, Veliky Novgorod, Prospekt Mira, 13, bldg. 1, 173025
      Novosibirsk Region, Novosibirsk, Sovetskaya St., 33, 630099
      Omsk Region, Omsk, Gertsena St., 1, 644099
      Orel Region, Orel, Lenina St., 43, 302000
      Orenburg Region, Orenburg, Kirova St., 16, 460000
      Penza Region, Penza, Kirova St., 68/7, 440000
      Perm Territory, Perm, Lenina St., 28, 614000
      Primorsky Territory, Vladivostok, Verkhneportovaya St., 2, 690090
      Pskov Region, Pskov, Sovetskaya St., 20, 180000
      Republic of Adygea, Maykop, Krasnooktyabrskaya St., 20, 385000
      Republic of Bashkortostan, Ufa, Lenina St., 28, 450000
      Republic of Buryatia, Ulan-Ude, Lenina St., 61, 670000
      Republic of Crimea, Simferopol, Alexandra Nevskogo St., 1, 295000
      Republic of Dagestan, Makhachkala, Abubakarova St., 18, 367000
      Republic of Ingushetia, Magas, K. Kulieva St., 20A, 386001
      Republic of Kalmykia, Elista, Suseeva St., 31, 358000
      Republic of Karelia, Petrozavodsk, Dzerzhinskogo St., 5, 185035
      Republic of Khakassia, Abakan, Prospekt Lenina, 86A, 655017
      Republic of Mari El, Yoshkar Ola, Sovetskaya St., 140, 424000
      Republic of Mordovia, Saransk, Bolshevistskaya St., 31, 430005
      Republic of North Ossetia-Alania, Vladikavkaz, Prospekt Kosta, 134, 362003
      Republic of Sakha (Yakutia), Yakutsk, Dzerzhinskogo St., 4, 677000
      Republic of Tatarstan, Kazan, Kremlevskaya St., 8, 420000
      Republic of Tatarstan, Naberezhnye Chelny, Gidrostroitelei St., 1, 423800
      Republic of Tuva, Kyzyl, Kochetova St., 53, 667000
      Rostov Region, Taganrog, Frunze St., 38, 347900
      Rostov Region, Volgodonsk, Lenina St., 60, 347360
      Rostov-on-Don Region, Rostov-on-Don, Budennovsky Prospekt, 50, 344002
      Ryazan Region, Ryazan, Pochtovaya St., 49, 390000
      Saint Petersburg, Kolpino, Proletarskaya St., 60A, 196657
      Saint Petersburg, Pushkin, Leningradskaya St., 38, 196607
      Sakhalin Region, Yuzhno-Sakhalinsk, Lenina St., 220, 693020
      Samara Region, Samara, Leningradskaya St., 24, 443099
      Samara Region, Togliatti, Mira St., 67, 445050
      Saratov Region, Saratov, Moskovskaya St., 109, 410000
      Smolensk Region, Smolensk, Oktyabrskoi Revolyutsii St., 6, 214000
      Stavropol Territory, Stavropol, Prospekt Oktyabrskoi Revolyutsii, 10/12, 355035
      Sverldovsk Region, Yekaterinburg, Prospekt Lenina, 39, 620000
      Tambov Region, Tambov, Oktyabrskaya St., 1, 392000
      Tomsk Region, Tomsk, Prospekt Lenina, 93, 634050
      Transbaikal Territory, Chita, Butina St., 37, 672000
      Tula Region, Tula, Prospekt Lenina, 33, 300000
      Tver Region, Tver, Sovetskaya St., 31, 170100
      Tyumen Region, Tyumen, Respubliki St., 56, 625000
      Udmurt Republic, Izhevsk, Kirova St., 116, 426000
      Ulyanovsk Region, Ulyanovsk, Goncharova St., 9, 432000
      Vladimir Region, Vladimir, Podbelskogo St., 2, 600000
      Volgograd Region, Volgograd Region, Prospekt Lenina, 25, 404130
      Volgograd Region, Volgograd, Mira St., 9, 400066
      Vologda Region, Cherepovets, Komsomolskaya St., 12, 162608
      Vologda Region, Vologda, Sovetsky Prospekt, 4,160000
      Voronezh Region, Voronezh, 20-Letiya Oktyabrya St., 105/2, 394006
      Yamalo-Nenets Autonomous District, Salekhard, Matrosova St., 2, 629008
      Yaroslavl Region, Yaroslavl, Svobody St., 79, 150014

    • List of VFS Global Visa Application Centres available for FAN ID delivery.

      Armenia, Yerevan, str. Nalbandyan, 48/1, VFS Global LLC.
      Australia, Sydney, Macquarie Street, 139, Suite 9.03, Level 9, NSW 2000
      Austria, Salzburg, Eberhard Fuggerstrasse 2a, Top W5, 3.OG
      Austria, Vienna, Neulinggasse, 29, 2nd entry
      Azerbaijan, Baku, Joint Visa Application Centre, Demirci Towers, 37, Khojali Avenue, Unit 606, 2305, Chino Roces Avenue. Ext., AZ1025
      Belarus, Baranovichi, Kirova st. 101/1, Visa Application Centre
      Belarus, Brest, Moskovskaya st. 208A-1, Visa Application Centre
      Belarus, Gomel, Pushkina st. 2, Visa Application Centre
      Belarus, Grodno, Gorkogo st. 89, Visa Application Centre
      Belarus, Lida, Radiuka st. 2A, Visa Application Centre
      Belarus, Minsk, Bobruiskaya st. 6, Visa Application Centre
      Belarus, Mogilev, Pushkinskiy av. 35B-1, Visa Application Centre
      Belarus, Pinsk, Pervomaiskaya st., 176A, Visa Application Centre
      Belgium, Antwerp, 3rd floor, Jan Van Rijswijcklaan 158
      Belgium, Brussels, Avenue Emile De Mot, 5th floor, 19/21
      Bosnia and Herzegovina, Sarajevo, Tesanjska Street, No. 24a, 34th Floor, Avaz Twist Tower, Slovenia Visa Application Centre for Resident Permit Applicants, 71000
      Bulgaria, Ruse, Nish str., 48
      Bulgaria, Sofia, Elemag str., 22
      Bulgaria, Varna, Bratya Georgievich str., 36
      Canada, Monreal, Quebec, Sherbrooke St W, 1010, Suite 718, H3A 2R7
      Canada, Ottawa, ON, Albert St, 294, Suite 505, K1P 6E6
      Canada, Toronto, ON, St Clair Ave E, 60, Suite 200, M4T 1N5
      Czech Republic, Brno, Videnskaya street , 995/63, 3rd floor
      Czech Republic, Karlovy Vary, T.G Masarika street, 859/18, 2nd floor
      Czech Republic, Prague, Propokova street, 148/15
      Denmark, Copenhagen, Norre Voldgade 16 (Ground Floor)
      Estonia, Narva, Kiriku, 6
      Estonia, Tallinn, Estonia street, 9 (Solaris Centre)
      Estonia, Tartu, Ulikooli 2A, 208, 2 floor
      France, Marseille, rue Paradis, 444
      France, Nice, Rue De France, 81, 3rd Floor
      France, Paris, Avenue George V, 17, Ground Floor
      France, Strasbourg, rue Goethe, 1, 2 floor
      Germany, Berlin, Charlottenstrase, 62, 1st floor
      Germany, Bonn, Burgstrasse 54, 1st floor
      Germany, Frankfurt, Schumannstrasse, 27, Ground floor
      Germany, Hamburg, Kanalstrasse, 14a, Ground floor
      Germany, Leipzig, Lutzowstrasse 11, 3rd floor
      Germany, Munich, Unsoldstrasse, 2, Ground floor
      Greece, Athens, Chalandri, Ethnikis Antistaseos, 42, 2nd floor
      Greece, Thessaloniki, Tsimiski, 44,
      India, Chennai, Egmore, Ethiraj Salai, No 74,Fagun Towers, Third Floor
      India, Kolkata, Kasba, Rajdanga Main Road, Plot No. AA-I, 1842, Rene Tower, 5th Floor
      India, Mumbai, Urmi Axis Building, Third Floor, Behind Famous Studio, Opp. E Moses Road, Mahalaxmi (West), 400 011
      India, New Delhi, Shivaji Stadium Metro Station, Mezzanine Level, Baba Kharak Singh Marg, Connaught Place
      Indonesia, Bali, 3rd Floor No. 14.3/A, Benoa Square, Jl. By pass I Gusti Ngurah Rai No. 21A, Kedonganan, Kuta, 80361
      Indonesia, Jakarta, Kuningan City, 1st ?oor No. L2-30/32 Jl. Prof. Dr. Satrio Kav. 18 Setiabudi, Kuningan, 12940
      Indonesia, Surabaya, 10th Floor, Unit 11, Graha Bukopin, Jalan Panglima Sudirman No. 10-18, Surabaya, 60271
      Ireland, Dublin, South Circular Road, 700, Vistatec House
      Japan, Tokyo , Minato-ku, Higashi-shinbashi, 2-3-14, Edificio Toko Bldg, 4 Floor,105 0021
      Kazakhstan, Almaty, Timiryazev street, 28B, 5th floor, office 502, Czech Visa Application Centre
      Kazakhstan, Astana, Kabanbay Batyr ave., 6/1, 11th floor, office 111
      Korea , Seoul, Jung-Gu, Sowol Ro 10,5th Floor, Danam Building, 04527
      Latvia, Daugavpils, Rigas Iela, 61
      Latvia, Liepaja, Kursu Iela, 10
      Latvia, Riga, Lacplesa street 41, building 2, LV-1011,
      Lithuania, Klaipeda, Taikos pr., 48 B
      Lithuania, Vilnius, Linkmenu g., 5/92
      Netherlands, Amsterdam, Travelport Building, Radarweg 501-545, Groundfloor (Entrance B Entrance from behind the building, Parking side)
      New Zealand, Wellington , Boulcott Street, 49, Level 4, 6011
      Philippines, Cebu, 5F Keppel Center Unit 503 Samar Loop cor Cardinal Rosales Ave, Cebu Business Park, 6000
      Philippines, Manila, Makati City, Don Chino Roces Ave., Ground Floor, Ecoplaza Bldg., 1231
      Poland, Gdansk, Partyzantow street, 8 (premises 101)
      Poland, Krakow, Krolewska street, 57 (stairway 1 / 1st floor)
      Poland, Poznan, Libelta Street, 1A, Office No5
      Poland, Warsaw, Jana Pawla II Avenue, 23
      Portugal, Lisbon, Rua dos Defensores de Chaves no. 15, 6th floor, Unit D
      Romania, Bucharest, Calea Dorobantilor, 56
      Romania, Constanta, Capitan Romulus Petre, 13
      Serbia, Belgrade, Airport City, Omladinskih Brigada- 88, 11000
      Singapore, Singapore, Cecil Street, 135, #08-01 MYP Plaza, 069536
      South Africa, Cape Town, Strand Street, 47 On Strand, 5th Floor, Office 504, VFS Schengen Visa Application Centre
      South Africa, Durban, Essenwood Durban, Cowey Road (Problem Mkhize Road), 91 -123, 1st Floor, Unit 101A, 4000, VFS Schengen Visa Application Centre
      South Africa, Johannesburg, Sandton, Corner Rivonia Boulevard and Mutual Road, 1st Floor Rivonia Village, VFS Schengen Visa Application Centre
      South Africa, Pretoria, PretoriaGauteng, Brooklyn, Nieuw Muckleneuk, Fehrsen Street, 114, Cherry Lane Office Park, 1st Floor, VFS Schengen Visa Application Centre
      Spain, Barcelona, Carrer de Sardenya, 229, 3rd floor, office No 1
      Spain, Las Palmas, Calle Leon y Castillo, 177, 4th Floor
      Spain, Madrid, Calle de Cardenal Marcelo Spinola, 2
      Switzerland, Bern, Bolligenstrasse, 54
      Switzerland, Geneva, Charles-Giron, 1
      Taiwan, Taipei, Min Sheng East Road Section 2, No 141, 2F
      Thailand, Bangkok, Wattana, Klongtoey-Nua, Sukhumvit Soi 13, 8th Floor, 10110
      Turkey, Ankara, Isci Bloklar? Mh. Muhsin Yaz?c?oglu Cd. No:57/A, Cankaya, 06530 – Regnum Sky Tower
      Turkey, Antalya , Yesilbahce District Street No 1480 Ulker Apt no 42 / B
      Turkey, Istanbul, Taksim, Aydede Cad. No 16 Koray Apt. Kat 2
      Turkey, Trabzon, Pazarkap? Mah Sahil Cad No / 103 Trabzon Sanayi ve Ticaret Odas? 6. Kat Ortahisar
      UAE, Dubai, WAFI Mall, Level 2, Falcon Phase 2, Umm Hurair 2
      UK, Edinburgh, Albion Road, 64 (back entrance)
      UK, London, Barbican, Gee Street, 15- 27
      UK, Manchester, Oxford Street, Peter House
      USA, Houston, TX, West Loop S, 2425, 3rd floor, Suite 340, 77027
      USA, New York, New York City, 45th Street, W 145, 5th Floor
      USA, San Francisco, California, Sutter St, 110, 5th Floor, 94104
      USA, Seattle, WA, Columbia Centre Suite 4236 701 5th Ave, 98101
      USA, Washington, Vermont Avenue NW, 1025, 20005
      Uzbekistan, Tashkent, Amir Temur street, 95 A, UzOman business centre, 503 b
      Vietnam, Danang, Da Nang City, Hai Chau District, Tran Phu St. Phuoc Ninh Ward, 223, 5th Floor, Green Plaza, Russia Visa Application centre
      Vietnam, Hanoi, Hanoi City, Dong Da District, Dao Duy Anh Street, 1, Ocean Park Building, R207, 2nd Floor, 10000, Russia Visa Application centre
      Vietnam, Hochiminh , Ho Chi Minh City, Dist. 1, Nguyen Du St. Ben Nghe Ward, 94-96, 4th Floor, Resco Tower, Russia Visa Application centre

  • Tickets
    • Where can I buy a ticket for a UEFA EURO 2020™ match? Whom should I contact in case a website error occurs when I am purchasing tickets?

      For more information about ticket sales, please visit UEFA EURO 2020™

    • Can I order courier delivery and get my FAN ID with the match tickets?

      No, the ticket delivery and the FAN ID issue are not connected.

    • How to find the ticket and order number?

      Your order and ticket details are visible on the UEFA EURO 2020™ Ticket Portal. Link to FAQs how to find details.

    • Follow My Team tickets (conditional tickets)

      If you have Follow My Team tickets (conditional tickets) for the UEFA EURO 2020™ quarter-final match, which will be held at the Saint Petersburg stadium (Russian Federation) on 3 July 2020, you will be able to apply for a FAN ID during the round of 16, only after receiving a notification from UEFA that your team has qualified for the next round of the tournament and your ticket(s) has(have) become valid.

      The foreign citizens, who have valid tickets and plan to use FAN IDs to enter the Russian Federation without a visa will be able to enter and leave the Russian Federation using their FAN ID electronic forms and identity documents recognised as such by the Russian Federation (Passport).

      The PDF file with personal data and a photo of the spectator sent to the email specified by the spectator when applying for the FAN ID serves as the confirmation of the FAN ID electronic form. The PDF file must be printed on A4 paper and carried with you when traveling to Russia.

      The FAN ID electronic form is designed only for visa-free entry into and exit from Russia and does not grant access to the stadium. To access the stadium, you must obtain a FAN ID on a laminated card. During the UEFA EURO 2020™ matches, a sufficient number of the FAN ID Distribution Centres will be operating, including near the Saint Petersburg stadium.

      Entry to the Russian Federation using the FAN ID and the identity document recognised as such by the Russian Federation (Passport) is possible from 00:00 on 30 May 2020 to 23:59 on 3 July 2020 (local time of arrival in Russia).
      Departure from the Russian Federation is possible from 00:00 hours on 30 May 2020 to 23:59 on 13 July 2020 (local time of departure from Russia).